Access Plus Nursing Care’s privacy statement highlights its commitment to respecting and protecting the privacy of website visitors and those who contact the service. It assures that:
This approach underscores Access Plus Nursing care’s adherence to privacy laws and its respect for individual privacy rights.
Access Plus Nursing Care is committed to making this policy freely available and in an appropriate format. It is accessible on our public website. Individuals who would like to request a copy of this policy in an alternate format, such as one suitable for the vision impaired, or for those from a non-English speaking background, may do so by contacting our manager. We will take reasonable steps to provide the policy in an appropriate format based on individual needs.
This privacy policy explains the following:
We reserve the right to review and, if necessary, change this Privacy Policy without notice. Any changes to this Privacy Policy will be posted on our website.
Access Plus Nursing Care is committed to respecting your privacy rights as outlined in the Australian Privacy Principles, which guide how we collect, use, disclose, and protect your personal information. Our policies and procedures ensure that only authorized personnel can access your personal information, keeping it confidential and used only for appropriate and intended purposes as outlined in this notice.
By using our services or contacting us, you entrust us with your personal information. We gather and store this information to provide you with the highest quality of service. This document describes our privacy and confidentiality policy, detailing how we meet our legal obligations to safeguard your privacy.
Privacy means that your personal information will not be disclosed to others without your permission. Confidentiality ensures that we have an obligation to keep your personal information secure and private.
This section defines the scope of the privacy policy, indicating that it applies to all personal information collected by us as an NDIS service provider. It covers information collected from clients, their families, authorized representatives, and any other stakeholders involved in the delivery of our services.
This section describes the reasons for collecting personal information, including the need to provide tailored disability support services, comply with legal and funding requirements, and ensure the safety and quality of care for our clients. It emphasizes that information is collected to enhance the client experience and meet individual care needs.
Access Plus Nursing Care understand how crucial it is to safeguard your privacy and are committed to keeping your information always secure. We collect your personal information for the following reasons:
If we need to use your personal information for any purpose other than those mentioned above, we will ask for your consent unless we are legally permitted to do otherwise.
This section outlines the types of personal information that we collect, such as contact details, health and medical information, care plans, emergency contacts, and financial information related to service billing and payments. It ensures clients are aware of what data is being collected and why.
Access Plus Nursing Care collect various types of information based on the level of service you need. This includes personal details that help us contact you and deliver services. We will only request, use, or share sensitive information with your consent and solely for the purpose for which it was collected, unless required by law. If you provide us with personal information about others, please ensure they consent to this policy.
The personal information we may keep includes, but is not limited to:
Some of the personal information we collect is considered sensitive. Sensitive information typically includes:
We also maintain information about:
Depending on the type of care you receive and its funding, we may collect more detailed information, such as:
We will not disclose your personal information to anyone unless required by law. We also gather non-personal information, such as data related to your activity on our website. If you have concerns about any personal information we request, please let us know.
Access Plus Nursing Care collect personal information to provide you with our services. We generally gather this information directly from you, unless it’s impractical to do so, and we only collect what is necessary for our functions. Our website may have links to other sites; we are not responsible for their privacy practices. We recommend reviewing the privacy policies of those sites.
We typically collect personal information about clients in the following ways:
For staff or potential staff, we collect personal information in the following ways:
We also gather information about:
Additionally, we may collect personal information from publicly available sources, such as newspapers, directories, the Internet, and social media. We manage this information according to the Australian Privacy Principles and our Privacy Policy.
Whenever possible, we collect personal information directly from you, but sometimes we may obtain it from third parties.
For statistical purposes, our website server collects anonymous data about:
This data helps us assess website performance and enhance content. We will only use your personal information for purposes related to our services and for reasons you would reasonably expect. We will not sell or disclose your information for marketing purposes without your consent. If necessary, we may release information to fulfill legal obligations but will not use it for unrelated purposes.
Sensitive information we collect will only be used to provide you with necessary care and will not be disclosed without your consent, except in emergencies where we will try to contact your emergency contact for consent before sharing with health providers. We will not disclose sensitive information without your consent unless required by law.
For direct marketing, we will only use your information if:
If you choose not to provide personal information, we will respect your choice unless:
If you provide personal purpose and about others, such as referees, please inform them about the disclosure and the purpose, and let them know they can contact us or review this Privacy Policy.
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our computer network is secured with various measures, and we regularly review and improve our security practices. We will destroy or de-identify your information when it is no longer needed, as permitted by law.
Your information may be stored in hard copy or electronic format. Hard copies are kept in secure locations, accessible only to staff, and electronic information is protected by technical and security measures. When data is captured on our website, it is encrypted during transmission and protected from unauthorized access through secure passwords and other security procedures.
Access Plus Nursing Care will only disclose your personal information for the primary purpose for which it was collected and for related purposes that you would reasonably expect. Personal information may be disclosed in situations such as fulfilling statutory obligations, arranging insurance, processing insurance claims, and meeting occupational health and safety requirements.
We may share your personal information with the following third parties, as applicable:
By agreeing to this Privacy Policy, you consent to us disclosing your personal information to:
This section details the rights of clients to access their personal information held by us and request corrections if the information is inaccurate, incomplete, or outdated. It provides guidance on how clients can exercise these rights and the process for making access or correction requests.
If you need to update any details you’ve provided, please contact our Client Managers or General Manager. To request a copy of your medical record, you must submit a written request to our managers and provide proof of identity.
We may require you to follow specific procedures to ensure the integrity and security of the information we hold before granting access or making changes. This may involve completing a personal information request form or verifying your identity.
We are not required to grant access to your personal information if:
When you request access to your personal information, we will:
If we deny access or do not provide it in the manner you requested, we will give you a written notice explaining:
We may charge a reasonable fee for providing access to your personal information, such as for photocopying. This policy does not replace any other informal or legal procedures for accessing personal information.
We are committed to maintaining accurate, up-to-date, and complete personal information. If we find that your information is incorrect, outdated, incomplete, irrelevant, or misleading, we will update our records accordingly.
Please inform us of any changes to your personal details so we can keep our records current.
Please be aware that transmitting information over the Internet carries inherent risks. While we make every effort to secure the information you submit to our website, there is a possibility that it could be intercepted by third parties during transmission. By using our website, you acknowledge that Access Plus Nursing Care is not liable for any security breaches, viruses, or malicious software that may affect your computer, or for any loss of data or revenue that may occur.
We take steps to protect your information by storing it securely in our office. Only authorized staff and trusted business partners have access to it. Our security measures include:
In the event of a data breach or suspected breach, we will conduct a prompt investigation to determine if it poses a serious risk to individuals. We will adhere to the requirements of the Privacy Act, which may involve notifying the Office of the Australian Information Commissioner (OAIC) and affected individuals. If you suspect a data breach has occurred, please contact us so we can investigate and take necessary steps to contain the issue, mitigate risks, and notify relevant parties.
This section informs clients of their right to make a complaint if they believe their privacy has been breached. It outlines the process for lodging a complaint, how it will be handled, and the steps we will take to address and resolve any privacy concerns.
Access Plus Nursing Care is committed to:
We take reasonable measures to protect personal information from:
Electronic information is secured through encryption and password protection, while physical documents are stored in a secure location. Personal information is de-identified when appropriate. Data protection also involves using password-protected areas and secure servers.
You should be aware that the security of communications sent electronically or by post cannot be guaranteed. We are not responsible for misuse, loss, or unauthorized access to your personal information when the security is beyond our control. If you suspect misuse or loss of your personal information, please contact us immediately.
We will take reasonable steps to destroy or de-identify personal information when it is no longer needed for its original purpose, unless we are required by law to retain it.
If you believe your privacy has been breached, you can file a complaint with our Governance team via phone, postal mail, or email. We will acknowledge your complaint within 24 hours or the next business day if submitted on a weekend. If we cannot resolve the issue immediately, we will acknowledge your complaint in writing and address the issues raised.
For complaints related to the collection, use, disclosure, management, or protection of your personal information, or if you suspect a breach of the Privacy Act or APPs, please contact us in writing. We take all complaints seriously and aim to resolve them within a reasonable timeframe, usually within 14 days. Complex cases may take longer.
To resolve a complaint, we may:
You also have the option to file a complaint directly with the Office of the Australian Information Commissioner (OAIC) online, by mail, fax, or email. For more information, visit the OAIC website at [OAIC Privacy Complaint] (http://www.oaic.gov.au/privacy/making-a-privacy-complaint).
This section provides contact details for our organization, including phone numbers, email addresses, and physical addresses, allowing clients to reach out with questions, requests, or complaints regarding their personal information or our privacy practices.
Mail: 6 Starlight Pass, Seville Grove, WA 6112
Phone: 0416214702, 0416367987
Email: Accessplusnursingcare@outlook.com
Your Privacy is Important to Us
Purpose of This Policy
Our Commitment to You
Scope
Why We Collect Your Information
To keep you informed about our activities
What Personal Information We Collect?
How We Collect, Use, and Store Your Personal Information
How We Disclose Your Personal Information
Your Right to Access and/or Correct Your Personal Information
How we protect your personal information
Your Right to Make a Privacy Complaint
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