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Depending on your goals and needs, you can access services such as:

• Assistance with daily living
• Support for community participation
• Therapeutic supports (e.g., speech or occupational therapy)
• Employment-related support
• Home modifications
• Assistive technology

You can search for NDIS registered service providers using the NDIS Provider Finder tool on the NDIS website. You can also ask for recommendations from your Local Area Coordinator (LAC) or support coordinator.

Registered providers: have been approved by the NDIS Quality and Safeguards Commission and meet high standards of care. They can support participants with NDIS-managed or plan-managed funding.

Non-registered providers may offer similar services but have not undergone the NDIS registration process. They can only support participants who self-manage their NDIS funding.

A service agreement is a document that outlines the terms and conditions between you and your service provider, including the services they will provide, the costs, and how changes or complaints will be handled. While it’s not mandatory, it’s recommended to have a service agreement to ensure clarity and protection.

There are three ways to manage your NDIS funding:

• Self-managed: You manage your own budget, pay providers directly, and claim reimbursement from the NDIS.
• Plan-managed: A plan manager helps you manage your NDIS funds and pays providers on your behalf.
• NDIA-managed: The National Disability Insurance Agency (NDIA) manages your funds, and you can only use registered providers.

You can change service providers at any time. If you have a service agreement, check the terms for how to end the agreement. Notify your provider in writing and find a new provider that suits your needs.

If you are unhappy with your service provider, you can:

• Discuss your concerns directly with the provider.
• Make a complaint to the NDIS Quality and Safeguards Commission if the issue is not resolved.
• Contact your Local Area Coordinator (LAC) or support coordinator for guidance.

NDIS plans are typically reviewed annually to ensure they are still meeting your needs. However, you can request a plan review at any time if your circumstances or needs change.

 Yes, your plan is flexible. If your goals or circumstances change, you can adjust the services you receive, provided they align with the goals in your NDIS plan. You may need a plan review for significant changes.

The NDIS has strict guidelines and safeguards in place to ensure your funds are used appropriately. If you suspect any misuse, you can report it to the NDIS Quality and Safeguards Commission.

• As an NDIS participant, you have the right to:
• Be treated with respect and dignity.
• Receive high-quality support and services.
• Make informed choices about your supports.
• Have your privacy and personal information protected.
• Complain or provide feedback without fear of retribution.

To get the most out of your plan:

• Set clear goals and regularly review them.
• Work with your Local Area Coordinator (LAC) or support coordinator to identify the best services for you.
• Communicate openly with your service providers about your needs and preferences.

If your funds are running low, contact your Local Area Coordinator (LAC) or support coordinator. They may recommend adjusting your service usage or applying for a plan review to reassess your funding needs.